Frequently Asked Questions

BayPilot starts at $97/month for the Starter plan. Pro is $147/mo (includes custom pricing tiers per service + full analytics), and Business is $197/mo (adds appointment scheduler, email notifications, and priority support).

Annual plans save you real money: Starter $970/yr (save $194), Pro $1,470/yr (save $294), Business $1,970/yr (save $394). No per-user fee — your whole team is included on any plan.

Competitors like Shopmonkey start at $112/mo — and then add $40–$80 per user per month. A 3-person shop with Shopmonkey is $336+/month before you've customized anything. Full comparison →

Yes. Customers upload up to 5 photos when submitting a quote request — paint work, interior damage, wrapped panels, whatever they've got. BayPilot's AI reads those photos alongside the vehicle details and service selection, then generates a ballpark estimate range in about 30 seconds.

You get a warm lead with photos and context attached before they even walk through the door. You can review and adjust the AI-generated estimate before it goes to the customer, or just hit send and let the automation handle it.

This is the main thing that separates BayPilot from basic estimating software — it's not a price list, it's a photo-aware quote engine.

Yes. If a customer describes their project over the phone or email without sending photos, you can create a quote from scratch: select the service category, add notes describing what they told you, and BayPilot generates a price range based on your shop's base rates for that service.

You can adjust the range up or down before sending. The photo-based quotes tend to be more accurate (the AI has more to work with), but no-photo quoting is fully supported — BayPilot doesn't require photos to function.

Yes — BayPilot was designed for custom shops, not general repair bays. It handles wraps, paint correction, ceramic coating, interior restoration, performance modifications, dyno tuning, bodywork, detailing, and more.

There are 12 service categories covering the work custom shops actually do. Shop owners can rename the categories to match how they describe their services — a wrap shop calls it "Full Vehicle Wrap" not "Exterior Color Change," and BayPilot lets you set that up in minutes.

The pricing tiers are adjustable per service type, so whether you're a high-end restoration shop or a busy detailing operation, the estimates reflect your actual rates.

Most shops are live in about 15 minutes. Here's the full setup: connect your Stripe account, pick and name your service categories, set your base price ranges for each. That's it — your customer-facing quote page is live immediately after.

No onboarding calls. No implementation consultants. No "here's your account manager who will check in every two weeks." You sign up, configure it, and start sending quote links to customers. The platform is designed to be used by people who are running a shop, not by IT departments.

Everyone on your team can access BayPilot — technicians, service advisors, front desk, whoever. There's no per-seat pricing. A single subscription covers your whole shop.

Most competitors charge per-user: Shopmonkey starts at ~$40/user/month, so a 3-person shop is $120/month just for access before any customization. BayPilot bills once, your team uses it as much as they need.

Team members log in with their own accounts and see the same shop data — quotes, appointments, customer uploads, pricing — without you having to share a single login.

The moment a customer confirms a time slot, three things happen automatically:

1. Customer gets an instant confirmation email with the appointment date, time, service, and a pre-arrival checklist (anything from "clear the vehicle of personal items" to "bring your registration"). No back-and-forth phone tag to get it on the calendar.

2. You get an admin notification so you're not double-booked and you know who's coming in.

3. Your availability calendar updates. Customers only see open slots that match your shop hours — no manual blocking, no calendar management.

Yes — 14 days free, card required at signup. You get full access to the Starter plan features: AI quoting, appointment scheduling, service category setup, team access, and the customer-facing quote page.

Your card is held at signup and auto-charged on day 14. Cancel any time before that through the dashboard and you won't be charged. No surprises, no "your card was charged $97" emails out of nowhere.

We built it this way because a shop owner who's been burned by SaaS commitments before isn't going to trust a 30-second pitch. Show them the product, let them kick the tires, then make the call.